Main Office: 516-799-0700  •  East End Office: 631-998-3308

Main Office: 516-799-0700  •  East End Office: 631-998-3308

Answers > FAQ

Frequently Asked  Air Conditioning and Heating Questions

Below are answers to many frequently asked questions about common air conditioning and heating issues. If you have any questions, please do not hesitate to call us.

How often should my air conditioning be serviced?
Generally speaking, your system should be fully serviced a minimum of once a year by a professional. Air filters should be inspected monthly and changed or cleaned as needed.
How is a maintenance contract worth my money?

A well-designed maintenance contract will provide the necessary maintenance to keep your system running at peak efficiency, this includes proactively discovering parts in need of replacement before they fail. A contract should also offer emergency service within 24hrs should a failure occur.

Should I be concerned about Indoor Air Quality?

Yes. It is important to your overall health. Having a qualified HVAC professional assess your indoor air quality can help you control allergens and other potentially harmful particles in your indoor in your environment.

Why is my air conditioning blowing warm air, but not cooling?
Although there are many reasons for this, 9 times out of 10 your condenser unit (the large outdoor unit next to your home) is not functioning properly. If this is happening to your system, call a professional immediately to avoid damage.
My system is costing me a lot in utilities. How do I get a more efficient system?
The best thing to do is call the professionals at Comfort Heating and Air Conditioning — we’re the efficiency experts and will show you how to get the most out of your air conditioning.
What if my system stops working on a holiday or a weekend?
Call our 24-hour emergency service at 516-799-0700. We work nights, weekends and even holidays.
How do I select the right heating/cooling system?
We will send a technician/sales advisor to your home to assess your comfort needs. We use a proprietary questionnaire to find out exactly what you want from your system, perform a load calculation, and provide you with a written proposal. It is important to know that personal comfort is highly subjective, and we will need to ask many questions, using our proprietary KnowAll℠ questionnaire to fully assess your needs. We make it a point of pride to truly understand exactly what our customers want.
How long can I expect a new system to last?
The average life of a quality air conditioning unit is 20 years.
Water is leaking from my indoor air conditioner. What do I do?
Shut off the air conditioner and call a professional as soon as possible.
What does it mean when my air conditioner freezes up? What do I do?
There are many reasons that this can happen and it’s best to call an expert to assess the situation.

Count on Comfort

Day or night, 365 days a year, our expert emergency service team has the knowledge and skill to get your HVAC system up and running quickly — with minimal disturbance to you and your family.